Terms Of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Retenva platform and related services. By creating an account or using Retenva, you agree to these Terms. If you do not agree, you may not use the service.

2. Description of Service

Retenva provides Email automation, SMS automation, and Invoice reminder automation. Retenva connects to supported third-party platforms but does not: Create invoices, Modify accounting data, Process payments, or Provide financial or accounting advice. Retenva is an automation layer only.

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Ensuring your uploaded data is lawful and accurate.
• Maintaining proper opt-in consent for email and SMS communication.
• Complying with local and international communication laws.

4. Acceptable Use

5. Third-Party Integrations

Retenva integrates with third-party providers including QuickBooks, Stripe, Xero, Amazon SES, and Twilio. We are not responsible for outages, policy changes, or service disruptions from these providers. Your use of third-party services is governed by their respective terms.

6. Payment & Billing

Retenva operates on a subscription model. Subscription fees are billed according to the selected plan. Usage-based charges (such as SMS) may apply. Failure to pay may result in account suspension. All fees are non-refundable unless otherwise stated.

7. Limitations Of Liability

8. Termination

You may cancel your account at any time. Retenva may suspend or terminate accounts that: Violate these Terms, Engage in abusive or unlawful activity, or Fail to meet billing obligations. Upon termination, access to the platform is disabled.

9. Governing Law

These Terms are governed by the laws of the State of New York, United States. Any disputes shall be resolved in courts located in New York.